Zappix

Zappixs cloud-based Mobile On-Demand Visual IVR Solution transforms the Customer Care Experience by Improving Customer Satisfaction, Increasing Self Service Rates, Reducing Costs, and Improving Agent Collaboration. Zappixs Visual IVR dramatically improves the customer experience by providing a visual interface on the callers smartphone when calling the call center. With a Visual IVR, the Modern caller now has a new way of getting the information they need by touching their screen to fill out a form, request information, book a service, and more... They no longer need to wait for long lists of menu options and can get the information they called about easily and quickly. Businesses achieve dramatic benefits with Zappix solution: Significant improvement of Customer Experience (CX) and Net Promoter Score (NPS). Improves Self-Service rates and containment rate by over 50% using the self-service omni-channel communication - without the need to transfer to a live agent. Powerful ...