
“The quality and coverage of B2B contact database are very impressive...”
Mark J.
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+15
Launched in 1996 by Founder/CEO Lisa DeFalco, TPG was a human consultant-only business until 2021 when Anna was born, an AI-based post-call Quality Assurance(QA) tool for contact centers. Anna offers post-call QA, BI, predictive analytics, predictive language intelligence (BI on steroids), and personalized analytics-based agent development coaching. We also continue to employ in-house expert QA consultants, an army of human behavioral science analysts who empower our clients to successfully implement Annas prescriptive insights. Anna runs a regression correlation analysis to identify which agent skills or behavior will have the greatest impact on your business outcome. And she does that by...
Ai,conversational analytics,agent coaching,supervisor mentoring,predictive benchmarking,predictive analytics,roi forecasting,predictive models,benchmarking simulator,post-call quality assurance,post-call quality management,100% qa,actionable business intelligence,predictable performance improvements,human behavioral science analysts,voc,measurable business outcomes,data-driven insights,aqa,and conversational intelligence
Tpg, inc operates in the Software development industry.
Tpg, inc's revenue is 11m - 100m
Tpg, inc has 51 - 200 employees.
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