Toowoomba Holden

Toowoomba Holden & HSV is part of the AP Eagers Group (www.apeagers.com.au), one of the largest automotive publicly listed companies in Australia. At Toowoomba Holden & HSV, our approach to service excellence and customer satisfaction is consistent with our primary goal to build a successful business based on customer loyalty. To achieve this we seek to provide alternative avenues for feedback, ensuring that customers can communicate in a way that best meets their needs. All customer comments are highly valued and feedback is used to improve personal and operational performance. In response to customer comments in the last 12 months, a large range of actions have been taken, including: On-going customer service training Focus on listening skills Drive-in under-cover service reception Production of a Service Information Card Improvements to our customer counter and waiting areas Toowoomba Holden & HSV has received numerous awards including the Holden Grand Masters in 1994, 1995,...