Scorebuddy

Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human reviewso you can reduce cost per interaction, improve both agent and customer experience, and deliver personalized coaching that makes a real-world impact. By automating repetitive tasks with AI, Scorebuddy allows you to expand and evolve your QA program without having to spend on extra hires. Analyze 100% of agent-customer conversations to ensure complete QA coverage. Leverage AI evaluator assistance...

Employee quality assurance,employee quality monitoring,scorecards,staff quality assurance,staff quality monitoring,agent engagement,text analytics,training ,lms,contact center training,and learning & development

Scorebuddy operates in the It services and it consulting industry.

Scorebuddy's revenue is 11m - 100m

Scorebuddy has 11 - 50 employees.