ICMI

Whether its your people, your processes or your strategy, ICMI wants to partner with you to take your customer service to the next level. We have been empowering contact center excellence for over 30 years, helping more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you: -Raise the strategic...

Contact center training,contact center consulting,contact center conferences (contact center expo & conference | contact center demo & conference),contact center resources (blogs,webinars,tool kits,etc.),and host of #icmichat | tuesdays,1pm et

Icmi operates in the Business consulting and services industry.

Icmi's revenue is 11m - 100m

Icmi has 51 - 200 employees.