ContactPoint 360 Logo

ContactPoint 360

Outsourcing/Offshoring

  • Revenue 501M - 1B
  • Size 1001 - 5000
  • HQ Contact
  • Website contactpoint360.com

ContactPoint 360 is in the business of providing outsourced customer engagement services, via next-generation CX technology to clients worldwide. As of October 2021, ContactPoint 360 operates 10 Customer Experience (CX) campuses in 8 countries spanning North American, LATAM, EMEA, and APAC markets. In support of our clients, our CX brand ambassadors build customer loyalty and achieve success with genuine empathy, profound product knowledge, impeccable communication skills, and advanced technology. Our frontline people are supported through a culture of servant leadership by a worldwide team of CX industry veterans. The pervasive entrepreneurial spirit found in our ownership to our frontline, along with a continuous drive to innovate make us disruptors in the best possible way. Every day we interact with hundreds of thousands of people across the world through our omnichannel communications systems and bespoke approach. We believe that delivering consistent customer experience (CX) excellence requires unceasing innovation and a steadfast commitment to being the best. Moreover, our in-house software development division is continuously designing and building new tech for the CX industry. From RPA to enterprise-level platforms. Creating Lifelong fans for the brands we serve. Certified as a Great Place to Work 2021 View More

Specialities
Customer Experience Sales Marketing Call Center Technical Support Management Consulting Cloud Migration Solutions Services Artificial Intelligence Digital Transformation Big Data Credit Collections System Integration Technology... AI Speech Analytics CX Consulting Business Process Outsourcing... omnichannel Accounts Receivable Management... Global Tech Talent... View More

People working in ContactPoint 360

Amit Gupta
Head Finance and Accounts... **********@****60.com ********7576
Daniel Cheung
VP Global Client Services... *************@****60.com ********5849
Elizabeth Sedlacek
Vice President Client Relations... ******************@****60.com ********3130
Raymaond Basanez
Team Leader ****************@****60.com ********5420
Xavier Longpre
Team Leader **************@****60.com ********6649
Tatiana Ganina
Director of Finance **************@****60.com ********4617
Asif Dasoo
Director of Security and... **********@****60.com ********0625
Nathan Corey
Director Global Workforce Management... ************@****60.com ********6338
Nick Georgilas
Director Client Success Partnership... **************@****60.com ********1478
Irene Marciniak
Director of Sales Operations... ***************@****60.com ********1773
Kapil Chopra
Site Director ************@****60.com ********9964
Nofa Lee
Site Director ********@****60.com ********6563
Simona Musto
Human Resources Director ************@****60.com ********3121
Gurdeep Kaur
Customer Engagement Specialist ************@****60.com ********3388
Luzan Buchanan
Talent Acquisition Manager **************@****60.com ********7042
Tanya Saxena
Team Lead ************@****60.com ********2124
Rosemarie Lipscomb
Recruitment Specialist ******************@****60.com ********0352
Lorchen Arteaga
Operations VIP program Manager... ***************@****60.com ********1515
Brigitte Pardo
General Manager LATAM **************@****60.com ********4313
Ashutosh Tripathi
Manager Data Science and... *****************@****60.com ********4818
Ricardo Cabana
Supervisor **************@****60.com ********2506
Sayed Zoheb
Global Quality Assurance Manager... *********@****60.com ********3193
Erick Miranda
Transition Supervisor *************@****60.com ********8379
Toan Quy
Operations Supervisor ********@****60.com ********0703
Sean Pickles
Team Lead ************@****60.com ********6372
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Products & Technologies used at ContactPoint 360

Technology Stack used at CONTACTPOINT 360
Nosql Indexing Communication Operations React Visualization Bi Data analysis Data collection Online video Telephony Contact centre Path planning Collaboration Rfp Sharepoint Web-based Js Restful Performance testing
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Products used at CONTACTPOINT 360
Pimcore Next Powerpoint Power bi Excel Microsoft excel Compass Word Messaging Pulse Access Pass Director Microsoft office Firefox Windows nt Wordpress Flex Canvas Tinymce
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Frequently asked questions about ContactPoint 360

  1. What does CONTACTPOINT 360's do?
    ContactPoint 360 is in the business of providing outsourced customer engagement services, via next-generation CX technology to clients worldwide. As of October 2021, ContactPoint 360 operates 10 Customer Experience (CX) campuses in 8 countries spanning North American, LATAM, EMEA, and APAC markets. In support of our clients, our CX brand ambassadors build customer loyalty and achieve success with genuine empathy,...
  2. What are ContactPoint 360's specialities?
    Customer experience , Sales marketing , Call center , Technical support , Management consulting , Cloud migration , Solutions services , Artificial intelligence , Digital transformation , Big data , Credit collections , System integration technology , Ai , Speech analytics , Cx consulting , Business process outsourcing , Omnichannel , Accounts receivable management , Global tech talent staffing
  3. What is CONTACTPOINT 360's industry?
    Contactpoint 360 operates in Outsourcing/offshoring industry.
  4. What is CONTACTPOINT 360's revenue?
    Contactpoint 360's revenue is 501m - 1b
  5. What is CONTACTPOINT 360's company size?
    Contactpoint 360's has 1001 - 5000 people working.
  6. What is CONTACTPOINT 360's official website?
    www.contactpoint360.com is official website of Contactpoint 360.