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ContactPoint 360 Logo

ContactPoint 360

Outsourcing/Offshoring

  • Revenue 501M - 1B
  • Size 5001 - 10000
  • HQ Contact
  • Website contactpoint360.com

At ContactPoint360, we partner with the worlds most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners visions, protecting and propelling their interests with meaningful innovation. Thats what sets us apart thats what makes us ContactPoint360. Were proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US Toronto, Canada Montreal, Canada Monterrey, Mexico Bogota, Colombia Baranquilla, Colombia Montego Bay, Jamaica Athens, Greece Cebu, Philippine Banglore, India Kerala, India Cario, Egypt Stevie Awards 2023 Customer Service Team of the Year. Comparably Awards 2023 Best Companies for Women Award! 2023 Best Companies for Diversity Award! 2023 Best Company Culture Award! Best CEOs of 2023! Certified as a Great Place to Work 2020, 2021, 2022 and 2023 View More

Specialities
Customer Experience Sales Marketing Call Center Technical Support Management Consulting Cloud Migration Solutions Services Artificial Intelligence Digital Transformation Big Data Credit Collections System Integration Technology... AI Speech Analytics CX Consulting Business Process Outsourcing... omnichannel Accounts Receivable Management... Global Tech Talent... View More

People working in ContactPoint 360

Hugo Gallego
Representante del servicio de... h***********@*****0.com ********7804
Damir Rosero
Agente del servicio de... d***********@*****0.com ********6193
Asad Mirza
President CEO a*********@*****0.com ********4091
Marguerita False
Chief Financial Officer M*********@*****0.com ********3500
Anderson Ichio
Representante del servicio de... a*************@*****0.com ********7387
William Beltran
Representante de ventas del... w**************@*****0.com ********3271
Marguerita False
Chief Financial Officer M*********@*****0.com ********6925
Marguerita False
Chief Financial Officer M*********@*****0.com ********0663
Ivan Castillo
Team Lead I************@*****0.com ********5261
Karl Candelario
Team Leader k**************@*****0.com ********8752
Kenneth Cagang
Lead Trainer k*************@*****0.com ********0000
Anand Ratnam
Vice President Quality Assurance... a***********@*****0.com ********0365
Daniel Florez
IT Security Leader d************@*****0.com ********4553
Daniel Florez
IT Security Leader d************@*****0.com ********7283
Mark Mercado
Team Lead m***********@*****0.com ********4797
Sruthy Jose
Lead Business Analyst s**********@*****0.com ********3963
Amit Gupta
Head Finance and Accounts... a*********@*****0.com ********0162
Nini Dominguez
Leader health and safety... n************@*****0.com ********0382
Daniel Cheung
VP Enterprise Partnerships d************@*****0.com ********0624
Ely Chio
Head of Finance e*******@*****0.com ********2890
Thomas Reichelderfer
Vice President BPO Partnerships... t*******************@*****0.com ********9934
Christian Aves
Team Lead c*************@*****0.com ********6811
Nader Hechmeh
VP Revenue Assurance Corporate... n************@*****0.com ********0820
Anand Ratnam
Vice President Quality Assurance... a***********@*****0.com ********8173
Paul Smith
Team Lead p*********@*****0.com ********8626
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Products & Technologies used at ContactPoint 360

Technology Stack used at CONTACTPOINT 360
Nosql Indexing Communication Operations React Visualization Bi Data analysis Data collection Online video Telephony Contact centre Path planning Collaboration Rfp Sharepoint Web-based Js Restful Performance testing
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Products used at CONTACTPOINT 360
Pimcore Next Powerpoint Power bi Excel Microsoft excel Compass Word Messaging Pulse Access Pass Director Microsoft office Firefox Windows nt Wordpress Flex Canvas Tinymce
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Frequently asked questions about ContactPoint 360

  1. What does CONTACTPOINT 360's do?
    At ContactPoint360, we partner with the worlds most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data,...
  2. What are ContactPoint 360's specialities?
    Customer experience , Sales marketing , Call center , Technical support , Management consulting , Cloud migration , Solutions services , Artificial intelligence , Digital transformation , Big data , Credit collections , System integration technology , Ai , Speech analytics , Cx consulting , Business process outsourcing , Omnichannel , Accounts receivable management , Global tech talent staffing
  3. What is CONTACTPOINT 360's industry?
    Contactpoint 360 operates in Outsourcing/offshoring industry.
  4. What is CONTACTPOINT 360's revenue?
    Contactpoint 360's revenue is 501m - 1b
  5. What is CONTACTPOINT 360's company size?
    Contactpoint 360's has 5001 - 10000 people working.
  6. What is CONTACTPOINT 360's official website?
    www.contactpoint360.com is official website of Contactpoint 360.