CCNG - Contact Center Network Group

CCNG, Contact Center Network Group, was created and built from a simple questionwhat if? What if you could enter a room with people like yourself? What if there was a user group independent of the technology being sold? What if there was an easy way to collectively share unbiased information and experiences? What if there was a way to have a voice amongst my peers? CCNG launched an unrivalled membership opportunity for customer care leaders. We knew trade shows and magazines were not fostering nor satisfying the desire and demand for community and information exchange. CCNG began with hand-written letters to in-person visits and the customer care industry has evolved from 1-800 numbers to multi-channel support. This industry hasnt slowed in the over the 25+ years since CCNGs inception. While our core principles have remained largely the same we are always adapting the types of conversations and information we offer for our membe...