Afiniti Logo

Afiniti

Computer Software

  • Revenue 501M - 1B
  • Size 1001 - 5000
  • HQ Contact
  • Website afiniti.com

Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti Enterprise Behavioral Pairing opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents unique interaction histories. In parallel, the technology identifies customers histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections View More

Specialities
Big Data Cognitive Computing Satisfaction Optimization Bayesian Analytics View More

People working in Afiniti

Kamran Zahid
Principal Software Engineer ************@*****ti.com ********1703
Vikash Khatri
Senior Vice President *************@*****ti.com ********8741
Roshaan Sheikh
Principal Product Designer **************@*****ti.com ********9863
Maurizio Conti
Vice President Global Delivery... **************@*****ti.com ********8039
Irfan Shah
Principal DevOps Engineer **********@*****ti.com ********6836
Timothy Hager
VP Strategy Partnerships *************@*****ti.com ********7509
Shehryar Ali
Principal Software Engineer I... ************@*****ti.com ********5507
Pablo Vidales
Vice President Data strategy... *************@*****ti.com ********3225
Henri Sejournet
Senior Vice President Commercial... ***************@*****ti.com ********1973
Keith Roller
Vice President Global Delivery... ************@*****ti.com ********6003
Alex Abji
Vice President Client Services... *********@*****ti.com ********4476
Meeraan Khan
Head of Analytics UK... ************@*****ti.com ********7066
Hafiz Saqif
Senior Global Director Head... ***********@*****ti.com ********1383
Andy Aparico
Senior Vice President Mega... ************@*****ti.com ********4690
Mike Gates
Vice President Global Delivery... **********@*****ti.com ********7327
Angela Downes
Vice President Strategic Partnerships... *************@*****ti.com ********9753
Anwar Hassan
Platform DevOps Group Leader... ************@*****ti.com ********4056
Craig Keaney
Senior Vice President ************@*****ti.com ********1241
Hassan Paracha
Principal Network Engineer **************@*****ti.com ********6950
Scott Hansen
Executive Vice President of... ************@*****ti.com ********9261
David Broome
Global Delivery Executive Vice... ************@*****ti.com ********8535
Davide Caramelli
Vice President Commercial Strategy... ****************@*****ti.com ********2640
Peter Mccarthy
Enterprise Sales Director **************@*****ti.com ********8416
David Kroner
Managing Director Financial Services... ************@*****ti.com ********5173
Saiyed Ali
Director **********@*****ti.com ********2551
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Frequently asked questions about Afiniti

  1. What does AFINITI's do?
    Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact...
  2. What are Afiniti's specialities?
    Big data , Cognitive computing , Satisfaction optimization , Bayesian analytics
  3. What is AFINITI's industry?
    Afiniti operates in Computer software industry.
  4. What is AFINITI's revenue?
    Afiniti's revenue is 501m - 1b
  5. What is AFINITI's company size?
    Afiniti's has 1001 - 5000 people working.
  6. What is AFINITI's official website?
    www.afiniti.com is official website of Afiniti.