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Customer Success Executive

Please check the job description of this profile below. If you are a fit for this profile then please do share your resume along with a cover letter to our recruitment team at [email protected]

Roles & Responsibilities:

  • Drive the onboarding of customers and ensure methods to measure success.
  • Drive optimization of the onboarding process to help customers onboard smoothly andquickly
  • Develop an intimate understanding of your customers’ businesses
  • Develop a network of champions within each account through education, coaching, andstrong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trend sand best practices for digital marketing and analytics
  • Enlighten our customers with insights gleaned from their own data and industry trends
  • Ensure customers get maximum value from Clodura’s Platform by leveraging full platform functionality
  • Liaison between your customers and all the internal teams
  • Handle customer concern swith confidence, putting them at ease

Preferred Skills:

  • Graduation-B.E(ComputerScience)/B.E(InformationTechnology)/B.Sc(IT)
  • Post-Graduation- MBA –Marketing,PGDM,
  • 2+ years of experience as a Customer Success Manager or Account Manager
  • Strong technical aptitude. Can confidently project manage a technical project with many moving pieces

Personal Attributes:

  • Excellent communication skills - both written and oral
  • Functional/technical: Business process understanding, Customer-centric approach,
  • Behavioural/Leadership: Problem solving,team work and collaboration, Communication

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