Roles & Responsibilities:

• Drive the onboarding of customers and ensure methods to measure success.
• Drive optimization of the onboarding process to help customers onboard smoothly andquickly
• Develop an intimate understanding of your customers’ businesses
• Develop a network of champions within each account through education, coaching, andstrong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Be an expert on trend sand best practices for digital marketing and analytics
• Enlighten our customers with insights gleaned from their own data and industry trends
• Ensure customers get maximum value from Clodura’s Platform by leveraging full platform functionality
• Liaison between your customers and all the internal teams
• Handle customer concern swith confidence, putting them at ease

Preferred Skills:

• Graduation-B.E(ComputerScience)/B.E(InformationTechnology)/B.Sc(IT)
• Post-Graduation- MBA –Marketing,PGDM,
• 2+ years of experience as a Customer Success Manager or Account Manager
• Strong technical aptitude. Can confidently project manage a technical project with many moving pieces

Personal Attributes:

• Excellent communication skills - both written and oral
• Functional/technical: Business process understanding, Customer-centric approach,
• Behavioural/Leadership: Problem solving,team work and collaboration, Communication