Sigma is a multi-award winning provider of outsourced (white-label) contact centres, business process outsourcing, training and consultancy services. Specialities include: Customer Services, Vulnerable Customer Support, Collections, Complaints Handling and SoLR Support. Clients include many leading UK brands across the Utility, Financial Services, Retail and Telecoms sectors. For these we deliver passionate client dedicated teams, multi-channel contact centres and onshore / offshore capabilities. This results: exceptional customer experiences, high performance and full compliance - at a highly competitive cost. Reach:Out is the latest initiative from Sigma to help companies better support their vulnerable customers in debt and those in financial hardship. Awards: 3x Finalist - Best Outsourcing and Partnership Initiative of the Year | Best Vulnerable Customer Support Initiative | Energy Team of the Year - Credit Strategy, Utilities & Telecoms Awards, 2020 Winner - Energy Team of the Year, Collections - Utilities & Telecoms Awards, 2019 Winner - Best Outsourced Complaint Handling - UK Complaints Handling Awards, 2019 2x Finalist - Utilities & Telecoms Awards, 2019 Winner - Leader of the Year Transition and Implementation - Credit Strategy, Utilities & Telecoms Awards, 2018 Finalist - Utility Partner of the Year - Utility Week Awards, 2018 Finalist - Outsourcing Partnership of the Year - UK Contact Centre Awards, 2018 Finalist - Best Outsourcing Initiative of the Year - Utilities & Telecoms Awards, 2017 Winner - Best Outsourcing Initiative of the Year Utilities & Telecoms Awards, 2016 Winner - Best Joint Customer Service Initiative of the Year Utilities & Telecoms Awards, 2016 Winner - Outsourcing Partnership of the Year Midlands & Yorkshire Contact Centre Awards, 2016 Winner - Energy Team of the Year - Utilities & Telecoms Awards 2015 Winner - Outsourcing Partnership of the Year - Midlands Contact Centre Forum, 2015 View More
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