The Sigma Financial Group Logo

The Sigma Financial Group

Outsourcing/Offshoring

  • Revenue 501M - 1B
  • Size 1001 - 5000
  • HQ Contact
  • Website sigfin.co.uk

Sigma is a multi-award winning provider of outsourced (white-label) contact centres, business process outsourcing, training and consultancy services. Specialities include: Customer Services, Vulnerable Customer Support, Collections, Complaints Handling and SoLR Support. Clients include many leading UK brands across the Utility, Financial Services, Retail and Telecoms sectors. For these we deliver passionate client dedicated teams, multi-channel contact centres and onshore / offshore capabilities. This results: exceptional customer experiences, high performance and full compliance - at a highly competitive cost. Reach:Out is the latest initiative from Sigma to help companies better support their vulnerable customers in debt and those in financial hardship. Awards: 3x Finalist - Best Outsourcing and Partnership Initiative of the Year | Best Vulnerable Customer Support Initiative | Energy Team of the Year - Credit Strategy, Utilities & Telecoms Awards, 2020 Winner - Energy Team of the Year, Collections - Utilities & Telecoms Awards, 2019 Winner - Best Outsourced Complaint Handling - UK Complaints Handling Awards, 2019 2x Finalist - Utilities & Telecoms Awards, 2019 Winner - Leader of the Year Transition and Implementation - Credit Strategy, Utilities & Telecoms Awards, 2018 Finalist - Utility Partner of the Year - Utility Week Awards, 2018 Finalist - Outsourcing Partnership of the Year - UK Contact Centre Awards, 2018 Finalist - Best Outsourcing Initiative of the Year - Utilities & Telecoms Awards, 2017 Winner - Best Outsourcing Initiative of the Year Utilities & Telecoms Awards, 2016 Winner - Best Joint Customer Service Initiative of the Year Utilities & Telecoms Awards, 2016 Winner - Outsourcing Partnership of the Year Midlands & Yorkshire Contact Centre Awards, 2016 Winner - Energy Team of the Year - Utilities & Telecoms Awards 2015 Winner - Outsourcing Partnership of the Year - Midlands Contact Centre Forum, 2015 View More

Specialities
Collections Complaints Handling Customer Services Supporting Vulnerable Customers... DCA Panel Management... Customer Retention Onshore Offshore Omni-Channel White Label Contact Centre BPO Consultancy Training FCA Registered Energy Utility Financial Services Strategic Partnership Telecommunications View More

People working in The Sigma Financial Group

Jamie Wildeman
Head of Client Operations... **************@******.co.uk ********2902
Jonathan Mulitalo
Digi Ops Team Leader... *****************@******.co.uk ********5115
Emma King
Head of Client Operations... *********@******.co.uk ********7609
Daniel Bogard
upon Avon England United... *************@******.co.uk ********8212
Tasneem Stemmet
Team Leader ***************@******.co.uk ********0823
David Murphy
Head Of Business Development... ************@******.co.uk ********9406
Stephen Kelly
Head of Operational Delivery... *************@******.co.uk ********5740
Simon Thompson
Head Of Planning **************@******.co.uk ********4565
Alex Crane
Head of Performance Analytics... **********@******.co.uk ********6594
Alan Holmes
Team Leader ***********@******.co.uk ********6950
Peter Hopgoodgravett
Director of Compliance Risk... ********************@******.co.uk ********8835
William Brown
Director of Water Services... *************@******.co.uk ********9579
Richard Furlong
Director of Operational Delivery... ***************@******.co.uk ********7327
David Neale
Director of International Operations... ***********@******.co.uk ********6168
Diane Hoch
financial officer **********@******.co.uk ********4484
Chris Gent
Information Security Manager **********@******.co.uk ********0130
Joan Cadogan
Energy Specialist ************@******.co.uk ********3819
Chigo Atuonwu
Energy Specialist *************@******.co.uk ********1151
Salmaan Hussein
Learning And Development Specialist... ***************@******.co.uk ********3190
Don Caraway
supervisor ***********@******.co.uk ********0887
Sian Smith
Team Manager **********@******.co.uk ********2973
Zoe Lapworth
Team Manager ************@******.co.uk ********7525
Tofunmi Ayedun
Energy Specialist *******************@******.co.uk ********0006
Emran Miah
Energy Specialist **********@******.co.uk ********2453
Julie Wilde
Senior Client Operations Manager... ***********@******.co.uk ********3621
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Products & Technologies used at The Sigma Financial Group

Technology Stack used at THE SIGMA FINANCIAL GROUP
Assessment Bi Billing Change control Client service Communication Compliance Contact centre Customer service Etl Financial Forecasting Http Internet Media Operations Payment Programming language Rest Risk
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Products used at THE SIGMA FINANCIAL GROUP
Access Azure Director Excel Next Power bi Powerpoint Reporting services Sql server reporting services Ultimate Word Workplace Gatekeeper Heartbeat Messaging Calibre Sap Cisco Windows 10 Aws
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The Sigma Financial Group's website built with

  • Amazon Web Services
    Amazon Web Services

    Amazon Web Services (AWS) is a comprehensive cloud services platform offering compute power, database storage, content delivery and other functionality.

    Paas
  • Microsoft 365
    Microsoft 365

    Microsoft 365 is a line of subscription services offered by Microsoft as part of the Microsoft Office product line.

    Webmail Email

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Frequently asked questions about The Sigma Financial Group

  1. What does THE SIGMA FINANCIAL GROUP's do?
    Sigma is a multi-award winning provider of outsourced (white-label) contact centres, business process outsourcing, training and consultancy services. Specialities include: Customer Services, Vulnerable Customer Support, Collections, Complaints Handling and SoLR Support. Clients include many leading UK brands across the Utility, Financial Services, Retail and Telecoms sectors. For these we deliver passionate client dedicated teams, multi-channel contact centres and onshore /...
  2. What are The Sigma Financial Group's specialities?
    Collections , Complaints handling , Customer services , Supporting vulnerable customers , Dca panel management , Customer retention , Onshore , Offshore , Omni-channel , White label , Contact centre , Bpo , Consultancy , Training , Fca registered , Energy , Utility , Financial services , Strategic partnership , Telecommunications
  3. What is THE SIGMA FINANCIAL GROUP's industry?
    The sigma financial group operates in Outsourcing/offshoring industry.
  4. What is THE SIGMA FINANCIAL GROUP's revenue?
    The sigma financial group's revenue is 501m - 1b
  5. What is THE SIGMA FINANCIAL GROUP's company size?
    The sigma financial group's has 1001 - 5000 people working.
  6. What is THE SIGMA FINANCIAL GROUP's official website?
    www.sigfin.co.uk is official website of The sigma financial group.