Capita Customer Management Logo

Capita Customer Management

Outsourcing/Offshoring

  • Revenue 1B+
  • Size 10000+
  • HQ Contact
  • Website capitacustomermanagement.co.uk

Customer management is a major part of what you do. At Capita, its all we do. Working with household names including O2, British Gas, William Hill, DWP and the National Trust, we manage the whole customer journey and product lifecycle, across all channels. Weve built our success on: Understanding your market and your customers Genuinely transforming clients customer management operations in fact, we guarantee it Having the right people in the right locations Insight-led innovation Being part of Capita plc, the UKs leading business process outsourcing (BPO) and professional services company By doing what we do best attracting, retaining and looking after your customers - we leave you free to focus on what you do best View More

Specialities
Customer Management Outsourced customer service... Outsourcing services Transformational Outsourcing Customer Service Contact Centre services... Contact Centre Outsourcing... Call Centre services... Call Centre Outsourcing... Customer retention View More

People working in Capita Customer Management

Ian Chapman
Head of Portfolio -... ***********@************************.co.uk
Clint Cordle
Head of GTM and... ************@************************.co.uk
Michelle Harris
Head of IVR Innovation... ***************@************************.co.uk
Lyndsey Strain
Head of Operations **************@************************.co.uk
Craig Lynn
Head of Service **********@************************.co.uk
Katharine Whittaker
Team leader *******************@************************.co.uk
Robert Clegg
Head of MI -... ************@************************.co.uk
Mark Kelly
Regional Head of Planning... **********@************************.co.uk
Craig Broughton
Head of Insight &... ***************@************************.co.uk
Pete Nicholls
Head of Service Improvement... *************@************************.co.uk
Adam C.
Head of Resource Planning... *******@************************.co.uk
Jane Mustill
Head of Programme |... ************@************************.co.uk
Sagar Sahajwalla
Process Leader ****************@************************.co.uk
Debbie Marshall
Head Of Finance ***************@************************.co.uk
Julian Thomas
Head Of Finance *************@************************.co.uk
Sarah Rees
Head of Finance **********@************************.co.uk
Claire Mcipd
Head of HR ************@************************.co.uk
Richard Barber
Implementation Support Leader **************@************************.co.uk
Simon Wistow
Head of Operational Compliance,... ************@************************.co.uk
Stuart Moore
Head of Delivery -... ************@************************.co.uk
James Hughes
Head of Finance Capita... ************@************************.co.uk
Phil Telfer
Client Relationship Director ***********@************************.co.uk
Richard Carter
Resource Planning Director **************@************************.co.uk
Mark Jeffreys
Finance Director NPower Partnership... *************@************************.co.uk
Paul Graves
Operations Director ***********@************************.co.uk
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Products & Technologies used at Capita Customer Management

Technology Stack used at CAPITA CUSTOMER MANAGEMENT
Broadband Collaboration Communication Customer service Link Mobile Online video
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Products used at CAPITA CUSTOMER MANAGEMENT
Amazon connect Access Animate Beacon Board Chrome Chromium Drupal Gos Links Max Next Origin Safari Workplace
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Frequently asked questions about Capita Customer Management

  1. What does CAPITA CUSTOMER MANAGEMENT's do?
    Customer management is a major part of what you do. At Capita, its all we do. Working with household names including O2, British Gas, William Hill, DWP and the National Trust, we manage the whole customer journey and product lifecycle, across all channels. Weve built our success on: Understanding your market and your customers Genuinely transforming clients customer management operations...
  2. What are Capita Customer Management's specialities?
    Customer management , Outsourced customer service , Outsourcing services , Transformational outsourcing , Customer service , Contact centre services , Contact centre outsourcing , Call centre services , Call centre outsourcing , Customer retention
  3. What is CAPITA CUSTOMER MANAGEMENT's industry?
    Capita customer management operates in Outsourcing/offshoring industry.
  4. What is CAPITA CUSTOMER MANAGEMENT's revenue?
    Capita customer management's revenue is 1b+
  5. What is CAPITA CUSTOMER MANAGEMENT's company size?
    Capita customer management's has 10000+ people working.
  6. What is CAPITA CUSTOMER MANAGEMENT's official website?
    www.capitacustomermanagement.co.uk is official website of Capita customer management.